Privacy policy

At Pintaclia Technologies, S.L. (“Taclia”) we consider that transparency in information is an essential and essential element for building a relationship of trust with our customers and users. For this reason, we attach great importance to the protection of the personal data of those who place their trust in us.

This policy will apply every time you provide us with personal data through any of our forms. We are committed to ensuring the security and privacy of this information at all times.

In any case, Taclia will always comply with applicable data protection regulations, such as Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data and the free movement of these data and Organic Law 3/2018, of December 5, on the Protection of Personal Data and the guarantee of digital rights.

1. What is personal data and what does its processing entail?

1.1 Personal data

Personal data is all information about an identified or identifiable natural person. In this sense, an identifiable natural person is considered to be any person whose identity can be determined, directly or indirectly, in particular by means of an identifier, such as a name, an identification number, location data, an online identifier or one or more elements specific to the physical, physiological, genetic, psychological, economic, cultural or social identity of said person.

1.1 Processing of personal data

Personal data processing is understood to be any operation or set of operations carried out on personal data or sets of personal data, whether by automated procedures or not, such as collection, registration, organization, structuring, conservation, adaptation or modification, extraction, consultation, use, communication by transmission, dissemination or any other form of enabling access, collation or interconnection, limitation, deletion or destruction.

2. Who is responsible for the processing of the PERSONAL DATA OBTAINED?

Social denomination: Pintaclia Technologies, S.L.
N.I.F.: B-67.300.426
Domicile: Barcelona, calle Parlament, 19, 08015
Contact details: hola@taclia.com

3. WHAT ARE THE PERSONAL DATA THAT WE PROCESS AND FOR WHAT PURPOSES?

As a result of using and registering on the Taclia website (https://www.taclia.com/?r=0) to access the services provided by Taclia, we will process your personal data to: https://www.taclia.com/en-us) to access the services provided by Taclia, we will proceed to the processing of your personal data for the following purposes:

Registration and access to the user profile: Email, phone, password and country.
Respond to requests via chat: Email.
Provide the contracted service: First and last name or company name, identity document or N.I.F., postal address, telephone number.
Generate invoices: First and last name or company name, identity document/N.I.F., postal address, email and bank details.
Make phone calls for business purposes: First and last name, email address, and telephone number.
Conduct quality and satisfaction surveys with the service provided and publication of reviews: Name and surname and any data that has been provided to respond to the quality and satisfaction survey.
Carrying out statistical analysis and historical record management: age, gender, nationality and personal preferences.
Develop profiles and send commercial communications by electronic and conventional Taclia means: First and last name, email address, postal address and telephone number.
Communicate data to public bodies for administrative purposes, to comply with requirements made by the authorities or to comply with the provisions of applicable legislation: The data that is required of Taclia by the authorities.

As long as you do not inform us otherwise, we will understand that the data has not been modified and that you agree to notify us of any changes.

4. On what legal basis can we do this?

The different services, products, content or forms that you access or request will determine the legitimate legal basis on which we will treat your personal data. Specifically:

Based on the express consent that you give us when sending the information provided.
The processing is necessary to execute the contract to which you are a party or for the application of the pre-contractual measures that you request from us.
There is a legitimate interest in detecting deficiencies or inefficiencies in the service provided in order to seek an improvement in the quality of the service received by customers.
We need to carry out the processing of this data by virtue of a legal obligation.

5. What is Taclia committed to in the processing of your personal data?

Taclia is committed to processing your personal data in accordance with the principles established by the European Data Protection Regulation and, therefore, to the following:

Treat your data lawfully, fairly and transparently, and to respect your privacy.
To treat only and exclusively those personal data that we strictly need to provide the contracted service, to inform you of news, to know your degree of satisfaction or to comply with administrative or legal obligations, among others.
Treat your data securely and confidentially, taking the necessary measures to prevent unauthorized access and misuse of them.
That your personal data be kept only for as long as is strictly necessary for the specific purposes for which they were obtained.
Apply all reasonable measures to ensure the deletion and/or rectification without delay of personal data that is inaccurate.

6. COOKIES

We use cookies and similar tools to improve your experience, provide our services and understand how customers and/or volunteers use our services in order to make improvements and display advertising. For more information about cookies and how we use them, please read our Cookie Policy, available on our website: https://www.taclia.com/en-us/cookie-policy.

7. SECURITY AND PRESERVATION OF PERSONAL DATA

Taclia will keep your personal data for as long as necessary for the provision of the requested service and as long as you do not ask us to delete it, always in accordance with the legally established deadlines.
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In any case, Taclia will adopt appropriate technical and organizational measures to prevent the illegal processing of personal data and their accidental loss, destruction or damage, doing everything possible to protect them and keep them in a secure manner:

8. WHO WILL YOUR DATA BE COMMUNICATED TO?

Your personal data will not be disclosed to third parties except for legal obligation, vital interest, prior consent of the interested party or when the provision of a service implies the need for a contractual relationship with a data processor. In the latter case, the recipients of your data may be group companies, solvency companies (in the case of defaults, communicated through the procedures and guarantees established by current regulations) as well as certain data processors necessary for the proper provision of services.

Taclia maintains strict criteria for selecting data processors and contractually undertakes with each one to comply with and enforce established data protection obligations.

All information provided to us will be treated confidentially and in strict compliance with the security obligations necessary to prevent access by unauthorized third parties.

9. WHAT ARE YOUR RIGHTS?

You may exercise your rights of access, portability, rectification, deletion, limitation and opposition to not being the subject of a decision based solely on automated processing. In addition, you can revoke the consent given at any time:

Right of access allows you to obtain detailed information on how your personal data is being processed at no cost.
Right to portability allows you to request that your data be delivered in a structured format that is commonly used and machine-readable and interoperable or, whenever technology allows it, that they be transmitted directly to another responsible party.
Right to rectification allows you to correct errors, modify inaccurate or incomplete data and guarantee the certainty of the information being processed.
Right of deletion allows you to request the deletion of your personal data, without prejudice to the duty of blocking.
Right of limitation allows you, in certain cases established by law, to request that your data be blocked, restricting your access only for the purpose of filing or defending claims, protecting the rights of third parties or for reasons of public interest.
Right of opposition gives you the possibility to request that the processing of your personal data not be carried out or that it cease completely.
Right not to be the subject of a decision based solely on automated means if those decisions have legal effects on you or significantly affect you in a similar way.

You can exercise any of these rights by contacting Taclia by sending an email to hola@taclia.com. To exercise your rights, you may need to identify yourself by presenting your ID or similar.

You also have the right to file a complaint with the Spanish Data Protection Agency. The necessary information is available at: www.aepd.es.

10. CAN THERE BE CHANGES TO THIS POLICY?

This policy may be modified in the event that the law, case law or doctrine change, or due to changes in the company's business or due to policy improvements. Make sure that you review this policy each time you access our website (https://www.taclia.com/en-us/privacy-policy).