Examples of thank you messages for your customers
Submit thank you notes to customers is a step that is often overlooked in the sales cycle of a product or service.
Too often, companies invest their resources and energy in finding new potential customers, ignoring the loyal customers. This is a great opportunity that is totally missed by companies, because one of the best things a business owner can do is show gratitude for your customers' purchases, in order to obtain a certain fidelity, which can be very beneficial in the future.
In other words, we must not only take into account those sales that can provide us with immediate income, but we must also think about those that can generate them for us in the future. Being grateful to a customer for their purchase is a good way to gain purchase loyalty.
Why are thank you messages important?
Here's why you should send thank you messages:
Sending thank you notes is one of the best ways quality-price ratio per Build customer loyalty. For example, sending chocolates to all customers isn't always possible (or cost-effective), but a simple and sincere thank you note is one of the most Easy, Economical and Effective of Expressing gratitude and construct relationships stronger with customers.
Thank you messages show customers that you care. You let your customers know that you are more than a faceless company and that they are more than a number; they are a valuable customer. Thank a customer for their purchase Show respect for your customers and for your work. It should be said that messages of thanks are especially impactful in times of crunch, because they let customers know how significant it is that they have chosen to support their business.
Las thank you notes are translated into More sales. If customers feel appreciated, they'll recommend your business to friends and family, and they'll be more likely to buy again.
In addition, thank you messages are versatile and allow you to “promote” your business in a lot of subtle ways. For example, you can send a letter to a new customer to show your appreciation for their support and to mention in passing that you have other service packages that may interest them. You can even embed thank you notes in the same package that the customer purchased or on an invoice.
It should be noted that it is also important Who signs the letter of thanks. It is not the same thing, nor does it cause the same response in a customer, a thank you message signed by a sales team worker, signed with the name of the company or the signature of a person with a high position in the business. The latter will be the most effective, since the Signature of an important person In the company grants More value à la carte.
20 short messages you can use as inspiration
Below we explain 20 thank you messages for all types of customers that you can use as inspiration the next time you want to show appreciation to your customers, whether in a letter, an email or an invoice. Customize them however you see fit!
MESSAGE 1:
“Thank you for your support, [insert customer name]. We appreciate your purchase and look forward to helping you again very soon.”
MESSAGE 2:
“Thank you for choosing [insert your company name]. We look forward to coming to your property on [insert date] to [insert what you will do].”
MESSAGE 3:
“Thank you for choosing [insert company name]. We hope that our service and work satisfied you and made your life a little easier.”
MESSAGE 4:
“Thank you for being one of our valued customers. To show you our gratitude, we are giving you a coupon that you can use on your next purchase/service contract.”
In the latter case, you can specify and mention their most requested service to show that you know them.
MESSAGE 5:
“On behalf of [insert your company name], we wanted to thank you for choosing us. Let us know if there are any other jobs we can help you with.”
MESSAGE 6:
“Our team at [insert company name] just completed [insert job description]. We wanted to thank you for supporting our [local/family] business and look forward to working with you again in the future.”
MESSAGE 7:
“Thank you for supporting us once again! As a loyal customer for more than [X time], we truly value your loyalty.”
MESSAGE 8:
“Thank you for trusting us and hiring a service for [insert date]. Our team will be in touch with you shortly.”
MESSAGE 9:
“We're thankful that you chose us to [insert service] when we're fully aware that there are so many other companies to choose from. As a first-time customer of our family business, we wanted to officially welcome you to our family. Regards, [sign with the names of family members/the name of the director]”.
MESSAGE 10:
“Our team at [insert company name] just completed [insert job description]. As a company, we're committed to always providing the best possible work, so if you have any questions, concerns, or suggestions, let us know by completing our short survey [add a link to the survey]. Thank you very much in advance and we look forward to hearing from you again.”
MESSAGE 11:
“Good morning/afternoon. I am [Your name], the owner of [company name]. You have just hired our services for [insert date]. [Name of employee], a colleague from the team will call you shortly to confirm the management details. Thank you so much for your support.”
MESSAGE 12:
“Good morning/afternoon. I am [Your name], the owner of [company name]. Our team just completed [insert job description]. We wanted to thank you for your support and let you know that [insert name], sales director of [company name], will contact you tomorrow to verify that you are satisfied.”
MESSAGE 13:
“Good morning/afternoon. I am [Your name], the owner of [company name]. Thank you for supporting our business. We know that there are many others [insert type of business] that you could have chosen, but you chose us at the time and you continue to choose us today. Keep in mind that we don't overlook it. As a thank you, a 20% discount will automatically be applied to your next purchase.”
MESSAGE 14:
“Thank you for supporting [insert your company name]. Keep in mind that we don't overlook your loyalty. As a thank you, we [insert something you did to 'surprise' customers that isn't part of the regular service and doesn't require a lot of extra time]”.
MESSAGE 15:
“Good morning/afternoon. I am [Your name], the owner of [company name]. Thank you for your purchase, [insert customer name]. Our team really enjoyed doing the job, and we look forward to returning soon.”
MESSAGE 16:
“Good morning/afternoon. I'm [Your name], from [company name]. I am sending this message simply to thank you for trusting us (in the case of a service company, [insert service]). You are the reason why we do what we do. Thank you for being loyal to our products/services.”
MESSAGE 17:
“Hello [insert customer name]. I am [Your name], the owner of [company name]. I just wanted to personally thank you for your recent reservation/purchase. We appreciate your support. (In case of a service company add: [Our team will be there on [insert date and time]. In the meantime, please contact us at [insert number] if you have any questions.]”
MESSAGE 18:
“Thank you for your first reservation/purchase at [insert company name]. Someone from our team will call you in the next few days to confirm all the work/delivery details.”
MESSAGE 19:
“Hello [insert customer name]. Our team has completed the work of [insert work type] on your property. We are committed to providing the best experience for our customers, so we would appreciate it if you would take a second to answer our short survey by following this link: [insert a link].”
MESSAGE 20:
“While you were working, our team was doing the same. We have now completed the [insert type] service. Someone will call you tomorrow to follow up. We wanted to take this opportunity to thank you for your support and look forward to helping you again.”
Customizable thank you templates
Below are four templates of thank you messages to send via email, which you can use if you want to go beyond a short message.
- Example 1: year-end thank you letter for customers
The idea here is simple: thank the customer for their purchase or loyalty, wish them happy holidays and let them know that you look forward to working with them next year.
this show appreciation for their support and makes them feel valued. Also, in the case of a service company, it gives continuity to its business because it encourages customers to start thinking about the services they will need for their home next year.
Year-end thank you letter template:
Hello [customer name],
I just wanted to take this opportunity to thank you for supporting our [insert business type] business this year.
[Personalization: add a comment about a purchase or contract that the customer has executed and if you see it appropriate, any benefit that the customer has brought to the company]
At [insert your business name] we truly value your collaboration and look forward to working with you on [insert next year].
We wish you a happy holiday season and that you can enjoy them with your loved ones!
Sincerely,
[Your favorite closure, company name and contact information]
- Example 2: thank you letters of appreciation to the customer
Send letters of thanks to regulars of the company is important because It's easy to lose touch and trust during a relationship with the customer. These messages They remind them that they are not taken for granted and that they still want to please them.
On the other hand, send thank you notes to new customers Lay the foundations for the type of business relationshipl based on the gratitude And the I appreciate. It also encourages second purchases from these same customers.
Below are two templates: one for repeat customers and one for new customers.
Template for appreciating a loyal customer:
Hello [customer name],
I just wanted to take this opportunity to thank you for supporting our [insert type of business] over the past [insert the number of months and years we have been supporting your business].
[Personalization: Don't forget to add some details that make the message with the customer more personal and identifying.]
We at [insert your company name] appreciate this and look forward to continuing to work with you.
As a thank you for your loyalty, we give you a [insert discount] on your next [insert your most requested service to show that you know them well and appreciate them].
Sincerely,
Your favorite farewell, for example, Carlos and the whole team at [insert your company name]
Appraisal template for a new customer:
Hello [customer name],
Our team just completed [insert job description]/Our team just sent your order.
We just wanted to take this opportunity to genuinely thank you for your trust in us and for supporting our family business.
[Personalization: Add a comment that makes the message personal and relates it to your company. For example: “as members of the [community name] region for more than 25 years, we are honored every time a new customer chooses us. It's still exciting!”]
We look forward to working with you again soon.
In the meantime, if you have any questions about our services/products, please contact me directly. I'm always happy to help.
Sincerely
Your favorite clasp, with your name on it.
[include a phone number to make it easier for them to contact you]
- Example 3: Example of an invoice thank you message
You can also add thank you messages directly to the invoices or purchase tickets from your customers.
The bill is usually the Last interaction that you'll have with a customer before they buy a new product again, so take this opportunity to fire them with a good impression of your business.
Thank you to a customer template with a message on an invoice:
Hello [insert customer name]
We are very grateful for your purchase and for supporting our business! We hope you like it.
[personalization: add a personalized comment for each customer. Example: “We applied a 15% discount as a thank you for recommending [insert product name”] to your friend [insert friend's name].
- Example 4: Thank you note for implementing a recommendation or a review
Las referrals And the Reviews There are two ways in which companies achieve new customers. Instead of leaving these recommendations or reviews to chance, Cheer them up using thank you messages.
Here's how it works:
Step 1: As soon as a customer has made a purchase, send a follow-up email to the customer using a template similar to this:
Thank you note template for requesting a review:
Subject: Thank you! Your purchase at [Insert your company name] was a success.
Hello [customer name]
Our team has just packaged and sent the [insert product name] that you obtained in [insert company name]/Our team has just completed [insert job description].
We're committed to providing the best experience for our customers, so if you have a question, concern, or suggestion, we'd love to hear from you.
If you have a second to leave a review on our website, we would appreciate your feedback. These help potential customers to make a decision and also help us to improve as a company!
Thank you,
the team of [insert company name]
Tips for writing a thank you message
Although the thank you notes They must be Short, pleasant and Genuine, writing them may seem awkward and rigid, at least at first.
Practice writing some templates that you think are right for your business. You can reuse or improve them as the business progresses and evolves. And remember, you don't have to send them to every customer!
Here are some tips for writing thanks and deciding who to send them to.
- The start of a great thank you message template:
- Start by saying thank you. Make it very clear from the start that this is a thank you note and nothing more. Not an invoice with a “thank you” at the end, or a sales attempt disguised as a thank you. Just a genuine thank you note.
- Make it personal. Whatever you do, don't just write “Thank you for your purchase” and close the message. That's an empty gesture. Always include the customer's name and a specific detail or anecdote about your experience with them. You could even match the thank you note with his birthday to make it more special. Regardless of how you personalize your note, remember that customer service and these small personal touches are what really sets you apart from the competition.
- Make it meaningful. You're not just running a small business. You're creating jobs, providing essential services, and building your community. Take a line from your thank you note to tell your customers what their business means to you and make it clear that they make it possible.
- Stay professional. While you want to appear friendly and welcoming, you also want to remain professional. Always check for grammatical errors and sign your desire to help you next time, your name, position and business name (company name).
- Send thank you notes to specific customer groups or segments. For example:
- All customers who have been billed in the last six months
- Satisfied customers who have purchased repeatedly
- Customers who recommended your products or services or left an online review
- First-time or loyal customers
- Customers who have booked specific high-value services, such as packages or special services
- Valued customers on special dates, such as their birthday, customer anniversary or holidays (Christmas, New Year, etc.)
To make the task easier, use a CRM per Trace and obtain this type of particulars of customers. For example, you can sort customers by the last job booked, the number of visits, or the services used. Or add custom fields, such as birthdays, given references, or even your favorite sports team.
The Best Ways to Send a Thank You Message
When sending these thank you notes, you have a lot of options: handwritten, via email, such as a note attached to an invoice, a text message, or even postcards.
Las handwritten letters and notes they are a real pleasure, if you have time. They require more attention and effort than sending an email or a quick text message. Customers also feel more valued and appreciated, which goes a long way in building loyalty.
But sending handwritten notes isn't always possible. You don't always have the time, and it's often more efficient to send a text message, add a note to an invoice, use the email and included marketing with postcards (yes, postcards don't have to be handwritten).
Don't be fooled: these last methods can still be completely personalized and still be very effective in making customers feel special.
How to automate thank you messages with the right software?
If you choose to send your thank you notes online, consider sending follow-up messages with taclia to improve your entire experience of customer service.
Using a platform like taclia, you'll have all the information Of all the utility Or of the customer within your reach. This is you It will facilitate shipping of messages of thanks and It will reduce the risk to forget about details.
And because it's done directly through the taclia app, you won't have to worry about re-entering customer information, sending it to the wrong person, or letting a valuable customer slip away.
Communicate with your customers easily and quickly with taclia!
The taclia service software will provide you with the necessary tools to Empower and automating messages of thanks.
taclia is an example of the different CRM and ERP management software of companies that we can find in the market.
Our software allows you to carry out a complete management Of your invoices and budgets, as well as controlling the services, communicate with your employees, patrons and vendors of your company, in a very simple way. This software allows you to system customization to the needs of your company, as well as having your customers, suppliers and employees connected in one place.
Thanks to taclia's direct messaging option, you'll be able to communicate with your customers easily and quickly. This will make it easier to send messages or thank you notes to your customers, as well as to save not only these communications, but important dates, photographs, files and much more. In addition, when you send a message to your customers, they will receive an automated notification that will let them know immediately.
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